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Osem Academy Thanks for subscribing our newsletter. We make sure you will receive the most important news well-nigh Think Osem Sdn Bhd This message will disappear in 5 seconds. Username Keep me logged in Password Forgot your password?   Sign In REGISTER NOW Home Our Product Osem StoreMerchantryOpportunity Reseller Academy Code ofValuesHome / Reseller Academy Code ofValuesThe Code ofValues(hereinafter referred to as the “Code”) governs inter alia your merchantry conduct, values and practices as Osem Reseller (hereinafter referred to as "Reseller") as well as your relationship with other Reseller and multi-level marketeers in the industry. As a Reseller, you must read and fully understand the Code and must strictly pinion to the same in every respect. Any breach, non-compliance or violation of the Code is a serious matter and may result among other things in termination of your Resellership. Think Osem Sdn Bhd (Company No.1019329-D) (hereinafter referred to as the “Company”) reserves the right to update or update the Code and it is your responsibility to trammels the Company’s official website from time to time for any amendments or updates to the Code. In any event, your unfurled participation in and self-mastery of the merchantry will constitute your try-on to be unseat by and pinion to the amended or updated Code. 1. CONDUCT TOWARDS PROSPECTIVE CONSUMERS/ CUSTOMERS 1.1   Prohibited Practices Resellers shall not use or engage in any unlawful, unethical, misleading, deceptive or unfair sales, promotion and/or marketing practices. 1.2   Identification From the whence of the sales presentation, Resellers shall, without request, truthfully identify themselves to the prospective customer, and shall moreover identify the Company, the Company’s products and services and the purpose of their solicitation. 1.3   Explanation andSit-inExplanation and sit-in of the Company’s marketing plan (the “Marketing Plan”), products and/or services offered shall be well-judged and complete, in particular with regard to price and, if applicable, price, terms of payment, and after-sales service. Resellers shall honestly and truthfully represent the quality, value and performance of the Company’s products and services and reflect the integrity of the Company’s products and services through words, deportment and conduct. 1.4   Answers to Questions Resellers shall requite well-judged and understandable answers to all questions from prospective customers concerning the product, services and/or the offer. 1.5   Verbal Promises Resellers shall only make verbal promises concerning the product and/or services which are authorised by theVisitorin writing. 1.6   Literature Resellers shall only use flyers, promotional literature, advertisements or mailings tried and/or provided by the Company. 1.7   Testimonials Resellers shall not refer to any testimonial or endorsement which is not authorised by the Company, not true, obsolete or otherwise no longer applicable, not related to their offer or used in any way likely to mislead the consumer. 1.8   Comparison and Denigration Resellers shall refrain from using comparisons which are likely to mislead and which are incompatible with principles of pearly competition. Points of comparison shall not be unfairly selected and shall be based on facts which can be substantiated. Resellers shall not unfairly denigrate any firm or product directly or by implication. Resellers shall not take unfair wholesomeness of the goodwill tying to the trade name and symbol of flipside firm or product. 1.9   Respect of Privacy Personal or telephone contact shall be made in a reasonable manner and during reasonable hours to stave intrusiveness. A Reseller shall discontinue a sit-in or sales presentation upon the request of the consumer. 1.10   Fairness towards customers/ consumers Resellers shall not vituperate the trust of individual consumers, shall respect the lack of commercial wits of consumers and shall not exploit a consumer’s age, illness, lack of understanding or lack of language knowledge. 1.11   Referral Selling Resellers shall not induce a consumer to purchase goods or services based upon the representation that a consumer can reduce or recover the purchase price by referring prospective customers to the sellers for similar purchases, if such reductions or recovery are contingent upon some unsure future event. 1.12   Recruiting Resellers shall not use unlawful, unethical, misleading, deceptive or unfair recruiting practices. Unless expressly permitted by the Company, Resellers shall not at unendingly offer any self-ruling gifts, lucky draws or incentives to induce any individual to join as a Reseller. Resellers shall not at unendingly gravity or threaten any individual to join as a Reseller. 1.13   Business Information Information provided by the Resellers to prospective Resellers/ customers concerning the opportunity and related rights and obligations shall be well-judged and well-constructed and must have been tried by the Company. Resellers shall not make any factual representation to a prospective recruit which cannot be verified or make any promise which cannot be fulfilled. Resellers shall not present the advantages of the selling opportunity to any prospective recruit in a false or deceptive manner. 1.14   Earnings Claims Resellers shall not misrepresent their very or potential sales, income or earnings. Any sales, income or earnings representations made shall be based upon documented facts. Resellers shall truthfully portray the earning potential of the Marketing Plan. Resellers shall not represent, promote and/or market the Company’s Marketing Plan as an investment plan or “get rich quick” plan. Under the Marketing Plan, Resellers are paid based on their individual performance such as volume of sales achieved and are not guaranteed of any income or bonuses or unpreventable of any success. Resellers can only generate income through nonflexible work and their own individual efforts. 1.15   Fees Save for the registration fees and such other fees imposed by theVisitorwhich shall be payable to the Company, Resellers shall not ask prospective Resellers/recruits to pay any other fees including without limitation, archway fees, training fees, franchise fees, fees for promotional materials or other fees related solely to the right to participate in the business. 2. CONDUCT AMONG RESELLERS AND TOWARDS OTHER MULTI-LEVEL MARKETEERS 2.1   Fairness among Resellers Resellers shall self-mastery themselves fairly towards other Resellers. 2.2   Pinching Resellers shall not directly or indirectly influence/convince or otherwise struggle to influence/convince a prospective recruit to join/register under him/her where the said prospective recruit has once well-set to join/register under flipside Reseller. For example, the aforesaid prohibition would wield where the prospective recruit is chanced upon atMerchantryOpportunities Presentation (“BOP”) and the Reseller is enlightened that the prospective recruit was invited by flipside Reseller. Resellers shall not directly or indirectly influence/convince or otherwise struggle to influence/convince flipside existing Reseller to join/register under him/her under a variegated name/identity. 2.3   Enticement Resellers should not entice yonder or solicit any multi-level marketeers by systematic enticement towards other companies’ multi-level marketeers. 2.4   Denigration Resellers shall not unfairly denigrate flipside company’s product, its sales and marketing plan or any other full-length of that company. 2.5   Reseller willSelf-masterytheir merchantry in an upstanding and professional manner; Make it well-spoken that success in the Company’s bounty program is based on retail sales rather than recruiting; Represent the bounty plan only as specified by the Company; Comply with workable consumer protection laws and regulations; Provide training, motivation and support to Reseller in their organization. 2.6   Reseller will not Engage in deceptive, unlawful, or unethical merchantry or recruiting practices (including navigate sponsoring or recruiting; Engage in upper pressure selling or recruiting practices; Make misleading sales claims or guarantees concerning theVisitoror its products; Sponsor or enroll minors or persons who are not capable of making an informed decision; Disparage, demean, or make negative remarks well-nigh the Company, its Reseller, products,BountyPlan, officers, directors, or employees; Seek in any way to violate or circumventVisitorpolicy, whether in spirit or deed. 3. GENERAL 3.1   Rules & Regulations The Code read together with the Applicant Agreement, Reseller Agreement, Think Osem Rewards and Think Osem policies and procedures and the Website General Terms set out in the Resellership form (collectively, the “Rules & Regulations”) govern inter alia the merchantry activities and self-mastery of the Reseller. The Rules & Regulations shall be read in the pursuit order of precedence (i) the Think Osem Policies and Procedures; (ii) the Code; (iii) the Applicant Agreement; (iv) the ResellerTry-onand (v) the Website General Terms set out in the Resellership form. Where any mismatch occurs between the provisions contained in two or increasingly of the aforesaid documents, the document lower in the order of precedence shall where possible be read lanugo to resolve such conflict. If the mismatch remains incapable of resolution by reading down, the estranged provisions shall be severed from the document lower in the order of precedence without otherwise diminishing the enforceability of the remaining provisions of that document. 3.2   Enforcement of the CodeDeportmentto be unswayable by theVisitoragainst a Reseller for breaches, non-compliance or violation of the Code may include without limitation, termination of the Reseller’s Resellership with the Company, placing the Reseller under probation, or such other towardly whoopee or sanctions as theVisitordeems fit. For avoidance of doubt, the aforesaid deportment taken by theVisitorshall be in wing to and without prejudice to any other rights or remedies misogynist to theVisitorunder the Rules & Regulations, at law or in equity. Notwithstanding anything to the contrary, a failure by theVisitorto enforce the Code versus any Reseller in any instance(s) will not requite rise to any requirement by any other Reseller or third party. 3.3   Waiver Failure by theVisitorto enforce, at any time, any of provision of the Code shall not be construed as a waiver of its rights to enforce the violate of such provisions or any other provisions of the Code or as a waiver of any continuing, succeeding or subsequent violate of such provisions or other provisions of the Code. 3.4   Severance If any provision of the Code (or part thereof) is held to be illegal or invalid under present or future laws or regulations constructive and workable during the duration of the Code, such provision (or part thereof) shall be fully severable and the Code shall be construed as if such illegal or invalid provision (or part thereof) had never comprised a part of the Code and the remaining provisions of the Code shall remain in full gravity and effect and shall not be unauthentic by the illegal or invalid provision (or part thereof) or by its severance from the Code. 3.5   Rules of Construction No rule of construction applies to the disadvantage of a party considering that party was responsible for the preparation of the Code or any part of it. 3.6   Translations In the event of any inconsistency or mismatch between the Code in the English language and the translated version(s) of the Code in other languages, the Code in the English language shall prevail with respect to such inconsistency or conflict. 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